Shipping policy

Thank you for shopping with Pawhello. This Shipping Policy explains how we process, ship, and deliver orders within the United States. We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.

Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • During peak seasons or promotional periods, processing times may be slightly extended.
  • After processing, you will receive an order confirmation email with your purchase details.

Order Cut-off Time

  • Cut-off Time: 05:00 PM (GMT-08:00) Pacific Standard Time – PST
  • Orders placed before 05:00 PM PST will begin processing the same business day.
  • Orders placed after 05:00 PM PST, on weekends, or public holidays will begin processing on the next business day.

Shipping Locations

  • We ship only within the United States.
  • If you are located outside the U.S., please contact us to confirm availability before placing your order.

Estimated Delivery Times

  • Standard Shipping: 7–12 business days (including processing & transit)
  • Delivery times may vary depending on your location and shipping carrier.
  • Delivery times are estimates and not guaranteed. Unexpected delays may occur due to weather, carrier issues, or high order volume.

Shipping Costs

  • Standard Shipping Fee: $4.99 (USA – Any Location)
  • Free shipping promotions may occasionally be offered; any promotions will be clearly stated on the website.
  • All transactions are processed in USD (United States Dollar). No additional or hidden fees.

Shipping Carrier

  • Orders are shipped using trusted logistics partners:
    • USPS (United States Postal Service)
    • UPS (United Parcel Service)
    • FedEx
  • Final delivery is handled by one of these carriers depending on location and availability.
  • You will receive the selected carrier information in your shipping confirmation email.

Order Tracking

  • Once your order has shipped, a tracking number will be emailed to you.
  • Tracking information may take up to 24 hours to update.
  • Use the tracking link to monitor your shipment’s progress until delivery.

Incorrect Address

  • Please ensure your shipping address is accurate at checkout.
  • Pawhello is not responsible for:
    • Delays due to incorrect or incomplete addresses
    • Packages delivered to the wrong address
  • If you notice an error, contact us immediately.

Lost or Delayed Packages

If your package is delayed beyond the estimated timeframe:

  1. Check your tracking information.
  2. Contact the shipping carrier for updates.
  3. If the package is confirmed lost, contact our support team with your order details.
    We will assist with a replacement or appropriate resolution.

Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the packaging and item.
  2. Contact us within 24 hours of delivery, including your order number and photos.
  3. We will review and provide a suitable resolution, which may include reshipping or refund.

Split Shipments

  • Items may sometimes ship separately due to warehouse availability.
  • You will receive separate tracking numbers for each shipment.

Contact Us

Email: support@pawhello.com
Phone:+1 4159061998
Address:18462 Beach Blvd, Huntington Beach, CA 92648, USA
Live Chat: Available on our website
Business Hours: Monday–Friday: 9:00 AM–5:00 PM (PST)
Saturday–Sunday :Closed